Privacy Policy

At Uni Packs, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase through our platform.

By using our website, you agree to the collection and use of your information as described in this policy. If you have any questions or concerns about our privacy practices, please contact us at [email address].

1. Information We Collect

We collect the following types of information when you interact with our website:

Personal Information:

  • Account Information: When you create an account, we collect personal details such as your name, email address, phone number, and shipping address.
  • Payment Information: We collect payment information, such as credit/debit card details or payment method information (through secure third-party payment processors like PayPal).
  • Order History: We track the products you purchase, along with related order information for customer support and order fulfillment.

Non-Personal Information:

  • Cookies & Tracking Technologies: We use cookies and similar technologies to track your activity on our website. This helps us understand how you use our site, improve your experience, and personalize content and advertisements.
  • Device Information: We may collect information about the device you're using, such as browser type, IP address, device operating system, and other technical details.
  • Website Usage Data: We may collect data on how you interact with our website, such as pages visited, time spent on the site, and actions performed (e.g., clicks, searches).

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Order Fulfillment: To process and deliver your orders, manage returns, and send order confirmations and shipping updates.
  • Customer Support: To respond to your inquiries, resolve any issues, and improve our customer service.
  • Personalization: To enhance your shopping experience by recommending products and tailoring content based on your preferences and behavior.
  • Marketing & Promotions: To send you promotional emails, special offers, and updates about new products and services. You can opt-out of these emails at any time.
  • Website Improvement: To analyze website usage and improve functionality, performance, and user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping companies, email platforms) who assist us in running our business and fulfilling orders.
  • Legal Requirements: We may disclose your personal information when required by law, to comply with legal obligations, or to protect our rights, property, and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of Uni Packs, your information may be transferred as part of the transaction.

4. Security of Your Information

We take reasonable measures to protect the personal information you provide to us from unauthorized access, alteration, disclosure, or destruction. This includes using secure encryption protocols for payment processing and securing our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us improve your browsing experience. We use cookies to:

  • Remember your preferences and settings.
  • Analyze website traffic and usage patterns.
  • Personalize content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Data Rights

You have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to certain exceptions.
  • Opt-Out: Unsubscribe from marketing emails or other communications at any time.

To exercise any of these rights, please contact us at info@unipacks.co.uk

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected information from a child under 13, please contact us immediately, and we will take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is being handled, please contact us:

Email: info@unipacks.co.uk
By using our website, you acknowledge that you have read and understood this Privacy Policy.